After-sales support

Within 1 week of arrival date

If a defect due to manufacturing or shipping is confirmed upon inspection within one week of delivery, we will address it free of charge.
(However, if parts such as stones are missing, or if it is not possible to determine if the defect is due to manufacturing or shipping, it may not be covered by the free service.)

- Defective stone setting

- Clear manufacturing defects in metal fittings or structure

- Damage during shipping

※Before sending the item, please contact us first.

※Round-trip shipping costs will be fully borne by our store only if the defect is determined to be due to manufacturing or shipping.

※Returns and cancellations are subject to the provisions of the Act on Specified Commercial Transactions.

After the above period

For adjustments and maintenance after use, we will assess the condition and determine if it can be addressed.
Please feel free to consult us first.

Examples of free services:

- Cleaning

- Simple inspection

- Resizing (within ±1 size / one time only / within 6 months of delivery)

Examples of services requiring a fee:

- Deformation and wear due to use

- Services involving processes such as refinishing and repairs

- Adjustments exceeding the scope of resizing

※Depending on the design and condition, some services may not be possible.

※As a general rule, customers are responsible for round-trip shipping costs (excluding some exceptions).