After-sales support



Within one week from arrival date

If a defect caused by manufacturing or shipping is confirmed upon inspection within one week of delivery, we will provide a free repair or replacement.
(If parts such as stones are missing, or if it cannot be determined that the defect was caused by manufacturing or shipping, it may not be eligible for free repair.)

  • Setting defects
  • Clear manufacturing defects in clasps or structure
  • Damage during shipping


※Before sending the item, please contact us once.
※Return shipping costs will be fully covered by us only if the defect is determined to be caused by manufacturing or shipping.
※Returns and cancellations are subject to the Notation based on the Act on Specified Commercial Transactions.

 

 

After the above period

For adjustments and maintenance after use, we will assess the condition and determine whether we can accommodate your request.
Please feel free to contact us first.

Examples of free services

  • Cleaning
  • Simple inspection
  • Resizing (up to ±1 size / once only / within 6 months of delivery)


Examples of paid services

  • Deformation or wear due to use
  • Work involving processes such as refinishing or repair
  • Adjustments exceeding the resizing range


※Depending on the design and condition, we may not be able to accommodate your request.
※As a general rule, customers are responsible for round-trip shipping costs (with some exceptions).

Inquiries

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