Legal notice
Seller:
RECEPTION
Person Responsible for Sales:
Hisayuki Obata
Address:
739-0142
6-2-31 Hachihonmatsu Higashi, Higashihiroshima-shi, Hiroshima, Japan
Hachihonmatsu Garden Place
Phone Number:
+81-82-427-2007
Contact:
email: contact@reception-jewelry.com
Please contact us through the inquiry form.
https://reception-jewelry.com/pages/contact
Sales Price:
The sales price is the amount shown on each product page.
- Domestic orders:
The displayed price includes consumption tax and domestic shipping.
-International orders:
The product price will be the amount shown at checkout.
Additional Fees:
-Domestic orders:
None. Free shipping within Japan.
-International orders:
International shipping fee of JPY 3,000, customs duties, import taxes, customs clearance fees, and other related fees may apply.
Any customs duties or related fees incurred for international shipping are the responsibility of the customer.
Payment Methods and Timing:
Credit card, bank transfer, and cash on delivery.
Cash on delivery payment may be made by cash or credit card.
Delivery Time:
-In-stock items:
Items will be shipped within 0–2 business days.
After shipment, delivery usually takes approximately 1–4 days within Japan.
For international orders, delivery usually takes approximately 7–14 days, depending on customs clearance and delivery conditions.
-Made-to-order items:
Production usually takes approximately 3–5 weeks.
We will inform you of the shipping date once the item is completed.
Delivery Method:
Delivery by carrier or in-store pickup.
Returns, Defective Items, and Cancellations:
Please note that we cannot accept returns, exchanges, or cancellations after an order has been placed due to customer preference.
If you receive a defective item or an item that differs from your order, please contact us through the inquiry form within 7 days of receiving the item.
We will provide separate instructions regarding the return method.
In such cases, the shipping fees for returns or exchanges will be covered by our shop.
Refund Policy:
Refunds are accepted only in cases of stock discrepancies or initial defects.